At Smart Betting Guide, we aim to provide accurate and helpful information. However, if you have a complaint regarding any content or service offered on our website, we encourage you to contact us so we can address your concerns promptly and effectively.
How to Submit a Complaint
If you have a complaint, please contact us using one of the following methods:
- Email: Send your complaint to [email protected].
- Web Form: Submit your complaint through our contact form at https://smartbettingguide.com/contacts/.
When submitting a complaint, please include as much detail as possible, including any relevant documents or evidence that support your case.
Acknowledgment of Your Complaint
We will acknowledge receipt of your complaint within two working days and provide the name of the person handling it. If your complaint is complex or requires more time to resolve, we will provide an interim update within ten working days.
Investigation Process
Once we receive your complaint, we will conduct a thorough investigation. We aim to resolve all complaints as efficiently as possible. Depending on the nature of your complaint, potential outcomes could include providing additional information, clarifying content, or implementing corrective actions.
Resolution of Your Complaint
We aim to resolve all complaints within ten working days of receipt. If we cannot meet this timeline, we will contact you to explain the reason for the delay and provide a revised timeline.
Escalation Process
If you are not satisfied with the resolution provided, you may escalate your complaint. Please contact Smart Betting Guide at [email protected] to discuss further steps. We will review the case thoroughly to ensure a fair and satisfactory resolution.
Record Keeping and Feedback
We record all complaints and responses for internal purposes for at least six months. Our management team reviews all complaints to identify trends and areas for improvement. Your feedback is invaluable in helping us improve our services and address any issues.
Important Considerations
- When submitting a complaint, please ensure all information and evidence are accurate and complete. Insufficient or false information may result in the rejection of your complaint.
- We maintain a zero-tolerance policy for unjustified accusations. Please ensure that your claims are supported by relevant evidence before submission.
- If your complaint pertains to a specific piece of content, such as an article or review, please clearly state the content and the issue you wish to address.
We are committed to addressing your concerns promptly and fairly. Thank you for helping us maintain the high standards of Smart Betting Guide.
